You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to get related account's account owner's email from the Service Request object?

Accepted answer
edited Nov 17, 2021 7:16PM in Sales 1 comment


We are trying to write a workflow on the Service Request object to alert the account owner when a Service Request has been created. In order to do this, we must create a custom text field named AccountOwnerEmail_c that holds the account owner's email address. The AccountOwnerEmail_c field will be used in the object workflow.

Then, we have to create a trigger to populate the AccountOwnerEmail_c field with the related account owner's email. This is where we are having issues. The script below is what we currently have but it's failing on line 4.

The script needs to lookup the SR's related account, get the owner's email, and populate it in the AccountOwnerEmail_c field.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!