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inactive employee expenses claim processing / routing — Cloud Customer Connect
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inactive employee expenses claim processing / routing

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edited Mar 7, 2022 3:43PM in Expenses 2 comments

Summary:

confirmation of routing for inactive employee expenses


Content (required):

just seeking confirmation that the flows i have identified in the attached based on configuration are correct. My customer has queried one of the scenarios, which i believe is processing correctly, and want to be able to confirm


Scenario 1 - inactive employee, all line managers active - routed to Line Manager 1 with escalation to Line manager 2. This wont go any further than LM2 as LM2 is the escalation point.

Scenario 2 - inactive employee and inactive Line Manager 1 - routed to Line Manager 2 with escalation to Line Manager 3. As with the previous scenario, this wont go any further than LM3 who is the escalation point

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