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Discounts added in Coverage is not getting sync to B2B Parts Detail Screen

Received Response
edited May 24, 2022 7:43AM in Subscription Management 4 comments


Hi All,

We have given discount to Customer Support (Business Process) which link to Customer Part Shipment Service Activity Code.

For an Extended Warranty Subscription covered level asset when we add Parts in Add Part UI in B2B Service we select Customer Part Shipment Service Activity after click on Add, it does not give the discount which we added in coverage at subscription level.

Does this mean, the discounts only gets applied at the debrief/Charges screen in Service logistics and not at the B2B Parts Detail screen?

Content (required):


SR and Part Detail

Asset is having an Active Subscription with above Coverage

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