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Where Is my technician- delaying showing route — Cloud Customer Connect
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Where Is my technician- delaying showing route

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Summary:

I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location of where the Technician lives and also the location of properties we have just visited.

Content (required):

I have created a theme with a delay of 2 minutes on the Do Not Show Position field in Map. But during my testing the location of the technician and the route they will take is not showing after the 2 minutes. I expected after the two minutes to elapse that the map would change to then show the location of the technician and the route. What is happening is that it never shows unless I change the field to 0 minutes. Am I missing a message scenario in this step, i cant find

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