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Announcement: Webcast Is your Digital Assistant (Chatbot) efficient with CX Service? How to measure — Cloud Customer Connect
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Announcement: Webcast Is your Digital Assistant (Chatbot) efficient with CX Service? How to measure

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Summary:

If you are running Oracle CX B2C Service and Digital Assistant, and want to measure and optimize the Digital Assistant? Then come to this Cloud Customer Connect Webcast "B2C Service: Simplified Digital Assistant Reporting in B2C Service" on August 5th at 8 AM US Pacific Time Zone. Prabakar Paulsami, VP of Application Development and CX COE team, will detail the solution that seamlessly integrate ODA and Service Cloud metrics to measure the effectiveness of the ODA implementation.

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https://community.oracle.com/customerconnect/events/604034-cx-b2c-service-simplified-digital-assistant-reporting-in-b2c-service

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