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Benefit Element Entry Amount missing

Received Response
edited Jan 9, 2023 8:33PM in Benefits 20 comments


We have a new plan that has voluntary benefit rates based on their age. The communicated and monthly amount are showing correctly calculated under the employee benefit profile. Also, I have configured the communication amount to be sent across to the payroll element entries. However the element entry is shown, but the Primary Entry Value is BLANK

Content (required):

Missing Benefit Element rates on Payroll Element Entries

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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