You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How do we address employee with ODA using their preferred name?

Accepted answer
edited Feb 28, 2023 8:34AM in Digital Assistant 8 comments


Need to address employee by preferred name in ODA widget

Content (required):

We are implementing ODA and I have changed the greeting to address the employee by name (${profile.firstName}) but business wants to use the preferred name where one is populated. Is it possible to use preferred name where populated or first name where it is not?

I have looked at the "Display Name" as we can set up the format of that but it won't work either. The display name pulls in the "Known As" name which I assume is the same as preferred Name but if we create a display name just using the preferred name it will be blank if someone hasn't set up a preferred name in Fusion. Ideally need to used preferred name where populated or first name where it is not. Can't see a way of doing it without creating an integration to populate preferred name with first name where preferred

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!