Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Next Gen Help Desk - Field Triggers in Visual Builder
Summary:
Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk
Content (required):
We are currently looking at configuring Next Gen Help Desk to suit our business needs as we are aiming for a 'from scratch' implementation which will deprecate some of our outdated configurations in Classic Help Desk.
In order to reduce input for our HR Agents, we used a lot of field/object triggers in Application Composer to automate some service request details. For example, when a user selects the type of request from our custom Request field, the Title would automatically populate based on the selected Request - the Groovy code for this is as follows:
Tagged:
0