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Next Gen Help Desk - Field Triggers in Visual Builder

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Summary:

Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk


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We are currently looking at configuring Next Gen Help Desk to suit our business needs as we are aiming for a 'from scratch' implementation which will deprecate some of our outdated configurations in Classic Help Desk.

In order to reduce input for our HR Agents, we used a lot of field/object triggers in Application Composer to automate some service request details. For example, when a user selects the type of request from our custom Request field, the Title would automatically populate based on the selected Request - the Groovy code for this is as follows:

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