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How can I enable SR Creation from outlook add in?

in Fusion Service

Summary:

Requirement is that client wants to create Service Requests from outlook. I tried to edit the page layout, but I can not enable the SR Object to appear in the add-in.

Content (required):

Hi,

If I navigate to App Composer < Productivity Applications Setup < Microsoft 365 Desginer, I can edit the page layout for the Outlook add in. However, I am not able to select, in Service Request object, "Show on navigator".

How can I do to show this object on the add-in, to be able to create new SRs from there?


Version (include the version you are using, if applicable):

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