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When does the Expense Report status get flipped to Paid ? — Cloud Customer Connect
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When does the Expense Report status get flipped to Paid ?

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Summary:

We have an increasing number of Expense Reports that are showing as a status of Unpaid; but when checking on the Payables side the invoice(s) are in fact paid.

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Our solution includes payments to both the card issuer and the employee. For each expense report submitted and approved two Invoice transactions are generated. One payable to our card issuer and one to the employee. In often cases no amount is due to the employee and a 0.00 invoice is created but stays in an unpaid status as we do not issue 0.00 payments. What we are seeing is in this use case is that the CC issuer payment is showing as Fully Paid but the invoice for 0.00 is unpaid, and the Expense Report status remains in Unpaid

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