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Is it possible to create Service Request with Message in a single REST Call?

Accepted answer
edited Nov 10, 2023 1:12AM in Fusion Service 1 comment


I'm trying something like that:

POST /crmRestApi/resources/latest/serviceRequests

It works to create the Service Request and it even works to create a Service Request with other childs like (Contacts or Tags) but I'm not sure what I'm doing wrong with Messages.

And it gives me the error "Unable to parse the provided payload".

Do you guys know if can't create a Service Request that way? I want to get a simple error only because if the creaton of the SR & Message fails it is fine but if I do with 2 calls, I can have the the SR success and the Message fail and so I have to delete the SR.

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