Ability to settle non invoice deductions as chargeback
How can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management )
What is the solution to collect back from a non invoice related deduction since chargeback is not available for non invoice deductions ?
How can this scenario be handled : When a customer takes a deduction without refering a valid reference transaction which resulted in a claim investigation deduction.
If this deduction is identified to be invalid, how can the amount be collected back when there is no chargeback feature available ?
Manually writing the customer that the deduction is invalid and requesting for payment and then creating this payment as Overpayment in Channel revenue and netting againt the deduction is not a valid solution. Since there is no transaction number generated for requesting the payment from customer, the collections team will not be able to keep a track of all.