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Ability to settle non invoice deductions as chargeback

Received Response

How can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management )

What is the solution to collect back from a non invoice related deduction since chargeback is not available for non invoice deductions ?

How can this scenario be handled : When a customer takes a deduction without refering a valid reference transaction which resulted in a claim investigation deduction.

If this deduction is identified to be invalid, how can the amount be collected back when there is no chargeback feature available ?

Manually writing the customer that the deduction is invalid and requesting for payment and then creating this payment as Overpayment in Channel revenue and netting againt the deduction is not a valid solution. Since there is no transaction number generated for requesting the payment from customer, the collections team will not be able to keep a track of all.

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