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How to default the subject when employee composes a message?

in Help Desk 4 comments

Summary:

Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. Can this be defaulted to the SR title by default?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):


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