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Routing rule to choose Vendor Technician bucket over In house Technician bucket

in Field Service 5 comments

Summary:

Current we have a market where we have two types of Technicians: In house and Vendor. Both are set up in different buckets under same market as we want the Quota to be separated. When I am using activity booking options API( https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccapacity-v1-activitybookingoptions-get.html), it is showing both the buckets as Quota is available in both of them.

Since the API is pulling both the bucket Quota, whenever we are booking appointment through frontend system, it is showing two time slots.

Is it possible to show only Vendor Bucket till the Quota is filled up and then FTE Bucket?

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