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Does the time counting of the help desk request closure process is based on the service calendar?

in Help Desk 3 comments

Summary:

If a SR is move in Resolved status at the end of the working hour of the working week, the SVC_HRHD_IN_RESOLVED_DAYS is set 1 day

and Auto-Close HR Help Desk Service Requests process runs every 12h,

will it be closed the day after (sunday) even if I set up a service calendar with exceptions regarding working days saturday and sunday?

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