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Task reminders not triggered

in Journeys 2 comments

Hello,

We've set up custom task reminders (created via Alert Composer) and associated them to two different tasks in our Journey:

Reminder A: to be sent every 1 day and repeat 7 times after assigned date

Reminder B: to be sent every 1 day and repeat 7 times after assigned date

Then, we have assigned those tasks on June, 20th and they're still incomplete in order to verify whether reminders are working. We're witnessing the following behaviour:

Reminder A has been sent only once on June, 21st. Is this correct? we would expect to receive one reminder for each day in between 20/6 and 24/6..

Reminder B hasn't been sent yet, even if the task is still ongoing.

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