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Checkbook/Program tab doesn't show accurate accrual details for Customer Programs

edited Jul 23, 2024 12:14PM in Channel Revenue Management 7 comments

Summary:

Checkbook/Program tab doesn't show accurate accrual details for Customer Programs

Content (please ensure you mask any confidential information):

  • We have imported several Customer Invoices but we don't see any record in the Checkbook tab even after selecting the BU.
    • Please suggest, how do we see the data in the Checkbook tab

  • We see the accrual details against the "Programs" under Program tab but columns like - "In Progress" and "Paid" are not getting updated even after processing the Payments against the Credit Note which in turn was generated against the claim.
    • Please suggest, when we see the data in the columns like Earned, In Progress.

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