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Journey Checklist with delay duration triggered for inactive associates

edited Aug 26, 2024 8:41PM in Journeys 1 comment

Summary:

We currently have tasks configured with delay duration and have notification turned on for associates and manager. We are running into issue where associates are terminated after the task is triggered but before it is assigned as notifications are still being triggered to managers for inactive associates. Is there a way to turn off notifications for all inactive associates?

Content (please ensure you mask any confidential information):

We have onboarding survey tasks for 7, 30, 60 and 90 days and it's triggered with hire or rehire action. When this is assigned, it sends notification to manager and associates. Let's say an associate got hired, but before he reached 30 days he was terminated. In this case how do I stop notifications for 30, 60 and 90 days to be triggered, especially for manager.

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