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The delay duration for second task in the learning enrolment process is not working as expected

edited Sep 19, 2024 5:12AM in Journeys 2 comments

Summary:

"We created a checklist with two tasks. Task-1 (Configurable Form) is triggered when the employee enrolls in the offering. Task-2 (Questionnaire) is intended to trigger one day after the employee completes the training.

For example, if the training is completed on 17-Sep-2024, Task-2 should trigger the following day, on 18-Sep-2024.

Setup: General Tab:

Allocation Criteria: When the action record becomes effective
Days for Initiation: 0

Task Tab:

Delay Duration: 1 day
Please find the setup screenshot attached."

General Tab:

Task-1 :

Task-2:

Note: "When the employee enrolls, two tasks will be triggered. Once the first task is marked as complete, the second task will disappear."

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