Journeys
Discussion List
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Task Link In Journey Notification Doesnt workSummary: Im testing journeys that I have built, when I open up the notification from bell, I get this screen: But if I click view task absolutely nothing happens, its li… -
Issue with Contextual Journey Trigger and Report Parameters During Employee Termination ProcessHi Team, We have configured a contextual journey that triggers during the employee termination process based on a business requirement. The intention of this configurati… -
Nudge reminders are not sent for onboarding JourneysSummary: We have created a new nudge plan to send Reminders to the employee's when the onboarding Journey is not completed after 30 or 45 Days. We have created new nudge…
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Not able to pass parameters from Guided Journey to BIP (Journey Page)Summary: Not able to pass parameters from Guided Journey to BIP (Journey Page) Content (please ensure you mask any confidential information): Hi team, we created a guide… -
Assign Journey when a Contact updates their nameWe have a requirement to notify the Benefits team any time someone changes a contact's name through the People to Cover page. I've seen in other posts that this is not p…
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Guided Journey - Questionnaire task - OTBI for responsesSummary: I have allocated a Guided Journey that has a questionnaire task in the following route: Me > My Activity Center I need to get the reponses of those answers. The…
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How to make Journey Questionnaire feedback non-visible to othersSummary: I've created company specific journey with a task that involves a Questionnaire ((1) questions (2) questionnaire template (3) questionnaire). The Questionnaire …
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Issue whilst clicking Done for one of the journey tasksSummary: Issue whilst clicking Done for one of the journey tasks Content (please ensure you mask any confidential information): Hello, We have created a journey and in o…
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Task Library > Checklist Tasks > Assigned Tasks - Changes are not reflecting into Assigned TasksHi Team, We have a Journey which has several Tasks with in it. Once we create a Task, we are adding the Tasks into Journeys and at the same time we are pushing the same …
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Task Notes are not updating for Assigned Journeys even after running the ProcessHi All, We have Journey with 7 Tasks with in it and the Journey has been assigned to several Employees and Assigned Tasks are in-progress. While Assigned Tasks are in-pr…
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Assigned journeys not visible in My client Groups >> JourneysSummary: Hello We have created the journeys as Category as Person, we cant able to see the journeys under my client group and he/she is not getting the email or notifica…
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How to Create multiple Notification for offboarding type journey 'Exit Survery'Summary: Creating Exit Survey using offboarding type journey 1st trigger the survey notification to 14 days prior to last working day (achievable) 2nd trigger if survey …
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Passing current HeaderId from Redwood Sales Order page to a report via Guided JourneySummary: There are multiple examples of using flow level variables in VBS to pass a parameters to Guided Journey report or URL task. I can not find such variables in new…
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Are HCM nudge notifications routed through Test Notification Email Address?Summary: We've seen in testing that HCM nudges are by passing the Test Notification Email address in our lower environment which was not something that we expected. We s…
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why the guided journey questionaire responses are cleared out approximately after 1 daySummary: Dear experts, We see that the guided journey questionnaire responses are cleared out approximately after 1 day.. however the answers are present in tables hrq_q…
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How to trigger Journey after creating a Pending Worker via HSDLSummary: I have set up a template to create a Pending Worker using HSDL. After uploading the data, Journeys is not triggered. I have the Journey configured to be trigger…
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Guided journey at section level shows at the bottom in redwood pageSummary: Guided journey at section level shows at the bottom in redwood page. When there are many records for the person as in the screenshot below, the guided journey b… -
Force complete Journey Action is missing for HRSummary: We are facing an issue where Force complete journey Action is missing for the HR Shared services. In Checklist display settings force complete journeys action i…
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Fast Formula for New ManagersSummary: We are trying to use a fast formula to identify employees becoming a manager for the first time. Content (please ensure you mask any confidential information): …
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Assigned journeys not visible in My client Groups >> JourneysSummary: Hi Team, I am facing a weird issue to view journeys in My client group » Journeys. My account has person ID attached and have necessary roles/privileges (Super … -
SQL to fetch the journey template configuration along with all task attributes of by tab in RedwoodSummary: SQL to fetch the journey template configuration in readable format along with all tasks and it's attributes values by each tab in Redwood or a report which give…
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How to debug the Participation and Rate Eligibility Fast Formulas in Journeys without RLOGSummary: Since RLOG is now only supported for Time and Labor fast formulas starting 25B, is there any alternative or workaround to debugging the Participation and Rate E…
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Journey Layout Options - Summarized task list not available in 25DSummary: We’ve received the 25D update in our development environment, and according to the release documentation (link), there should be a new Journey Layout option ava… -
How to cancel on going Journeys in case the Employee is Terminated/ResignedSummary: Content (please ensure you mask any confidential information): How to automatically Close/Cancel any on going Journey/Tasks in case the Employee has been Termin…
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Journey Completion criteria issue due to task should have 2 Preceding TasksSummary: Content (please ensure you mask any confidential information): The scenario we have is a Mix of Journey Completion Criteria Setting a Task with 2 Preceding Task…
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How to Reduce response box size in questionnaireSummary: Hello everyone, we are configuring Journeys for our customer and I have a question about it: when creating the questionnaire we set the Plain Text Box as the Re…
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Journey task is not getting Reassigned to a new PersonWe are reassigning a Task to some other user and the task is not getting reassigned to the new person despite showing the message that Task is Reassigned. Note the follo… -
Redwood Guided Journey - Analytics Task for WorkerI am creating a guided journey for the Assignment section of the Employment Info Responsive page. For the new Guided Journey Redwood setup page, I am using the analytics… -
How to see if journey template is saved as personal journey template from backend?I want to see this key in backend , is there any query to find this key in any table . I want this "Save as personal Journey template" key from backend is their any way …
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AllocateChecklist HDL not reflecting in Journeys screen for employeeSummary: We have successfully loaded AllocateChecklist HDL for an employee, but it is not showing up in Journeys, or under Person management > Allocated Checklist Conten…