Journeys
Discussion List
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How to pass base Environment URL as variable to Redwood Guided Journeys Manual TaskSummary: We are planning to add some reports as Manual task type Guided Journeys instruction. However, we are unable to find a way to pass the environment URL and concat… -
Open URL in new window does not seem to work correctly in RedwoodNo matter which way this on/off slider is positioned, clicking "Go to Website" results in the current page being taken. We are trying to have the user remain within the … -
Eligibility Profile for Pending Worker Journey: DepartmentSummary: We have created an eligibility profile for a preboarding journey (assigned to Pending Workers before Day 1) to exclude certain departments from being assigned t…
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Personal and Category button in Explore tab is missing in VBSWhen we go to VBS, the Category and Personal button in Explore tab is missing. How can we show it in VBS? But in our Journey Home Page it is showing
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Journeys - Eligibility ProfileTwo part question, for which I'd be grateful for any assistance or comment: 1. Are there any Doc IDs, or CCC posts that walk through steps of how to establish Eligibilit… -
Display report with journey initiator's employment info in JourneySummary: I am looking to add a introduction step in onboarding journey to display a OTBI report to display the basic employment info (Department/LE/BU etc..) of the init…
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Journeys - Task Type: External URLWith reference to FAQs on Doc ID 2662513.1, if a specific task is not available as an Application Task within Checklists, then you can create the task as an External URL…
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Users unable to search for Journeys on Organization TabSummary: Some users not able to view/search for the New Hire’s Journey as soon as the New Hire Journey is allocated to the users on Organization Journeys tab. They are h…
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25C Journeys - Embedded Application Task - Personal InfoSummary: The embedded app task "Biographical Info","DemoGraphic Info" shows the employee bio info but updating it is not enabled. The assigned employee has permission to…
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You can't access this task because you either don't have access or the task is no longer available.Summary: I’m encountering this error message when trying to access the Application tasks for “Confirm Emergency Contact” and “EEO Survey / Confirm Personal Details. You …
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Employees seeing My Client Groups after enabling JourneysSummary: I enabled Journeys today and now Employees have access to My Client Groups Content (please ensure you mask any confidential information): After enabling Journey…
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Unable to reassign Initiator tasks to other PerformersSummary: If an HR Specialist is assigning the Initiator tasks to another preboarding coordinator, the tasks move from My Tasks to Other Tasks and "Task reassigned" messa…
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How can we use Oath 2.0 in Journey -RestAPI IntegrationHello Hope everyone is doing well! We are creating a Journey where we would need to call a Rest API with the help of User defined content task type. So when we are tryin… -
Guided Journeys - Embedded LearningSummary: We have been exploring guided journeys and experimenting with the different options however have only been able to select task types of 'Document' 'Video' and '… -
Feasbility: Journey auto assign upon completionSummary: Hello Everyone, Is it possible to configure a Journey in such a way that, once an employee completes it, the same journey is automatically re-assigned back to t…
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Security tab in Journey Template do not show "Data Roles" only shows "Job Roles"Summary: Content (please ensure you mask any confidential information): Almost all of our roles are "Data roles". Security tab in Journey Template do not show "Data Role…
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Task sequencing issue in the JourneyHI Team, Once a task is completed it goes down and incompleted ones appears on the top but initially while testing it no maatter the task is completed it appeared as per… -
Using 'Related Coverage' criteria in the eligibility profile with usage 'Checklist'.While using related coverage criteria in the eligibility profile for the checklist, the system is NOT checking the criteria correctly. I assume it's not working because …
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OIC journeys: The action update is not enabledWe are currently configuring a journeys task that is integrated with ServiceNow. We are prompted with this error: The action update is not enabled What does this mean an…
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Journeys Fast Formula for Activation Criteria 25ASummary: Hi, We are working on configuring Contextual Offboarding Journey in 25A. Here is the desired task flow: The first task is "Line Manager Offboarding". Once this … -
Is it Is it possible to close a journey Task Group as ''Not applicable'' Status ?Summary: Is it Is it possible to close a journey Task Group as ''Not applicable'' Status? Content (please ensure you mask any confidential information): We have requirem…
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Admins Can't See Assigned JourneysSummary: Redwood Journeys - Assigned Journeys does bring back results. I'm an admin and have always been able to see whatever searched Journey was out there. For some re…
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Guided JOurney not available in Journey TaskSummary: We created Guided Journey to be attached to our manual Journey Task. However, after the journey task has been assigned to the Manager, the guided journey is mis…
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Manual assignment of Journeys and eligibility profileIn the 'Points to Consider' section of this link to the documentation, I understand that the eligibility profile for journey allocation will only be considered when the … -
Redwood Guided Journey in VB StudioI'm trying to add a Guided Journey to the Performance Document page. But when I fill in the Journey Code and the Task Code, nothing happens. And in VB Studio, there are … -
Employee cannot see Journey that is assignedSummary: Employee cannot see Journey that is assigned Content (required): Hello - I am very new using Journey. Trying to deploy our first one in the near future but I am…
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How do we change the image for page-level guided JourneySummary: We are looking to add a Guided Journey on the internal Job application page for employees, so that we can draw more attention to the Journey. Looks for suggesti… -
25C E-signature - how to disable option to type text instead of physical signature?Summary: How to disable option to type text instead of physical signature? Content (please ensure you mask any confidential information): From 25C in Journeys physical E…
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Could not see Local and Global Transfer as Application Task in Journeys template redwood pageSummary: Could not see My Clients Group > Local and Global Transfer under Application Task drop-down list in Contextual Journey when we enabled Journeys template redwood…
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How to send a notification to Hiring manager after completing all tasks in the checklistSummary: My client wants to send an notification to Hiring Manager and Candidate after completing all pre onboarding tasks in the journey Note : This is not at task leve…