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GDPR v Archived Incidents

Received Response
edited Jul 6, 2018 3:48PM in Reporting & Analytics for B2C Service 8 comments



I am wondering whether anyone is battling the same issues we are. I had a similar topic posted before, was given tips that still require further development, however since GDPR is active now, I hope that more people would be dealing with the same.

A part of the new GDPR regulation is SAR (Subject Access Request) - where the customer has the right to request all communications between us and him. We are struggling with an automated way to export the Archived Incidents. The solution Oracle provides is not really usable as we must provide the communications in a clear and readable format to the customer and that is not how we can get them from OSvC (unless manually copy/pasting from the archived incidents which is very lengthy and mistake prone).

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