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Report on Elements Used in Rules

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edited Dec 19, 2016 6:27PM in Reporting & Analytics for B2C Service 2 comments

Content

We have some intense rules that say if a certain Disposition is in a incident, do something with it. 

I want this information to be more public and to be able to audit we have the rules setup for the correct dispositions.

Is there anyway to find out if a disposition is tied to a rule step?

Version

16.2

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