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Exception Alerts to Assigned Account

edited Jun 27, 2017 7:42PM in Reporting & Analytics for B2C Service 2 comments

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I have 2 exceptions on an Incident report that fire when an Incident hasn't been updated in either 3+ days or 7+ days.  Is there a way to send an alert to the agent assigned to the Incident when either of these exceptions hit?

Thanks.

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