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Report on Standard Text Used in Chat

Received Response
edited Feb 26, 2016 2:48PM in Reporting & Analytics for B2C Service 2 comments


The Standard Report Used by Agent does a great job of telling us the standard text used for email responses, but it doesn't look like it covers Chat Sessions. From what I can tell, the report is dependent on the standard text being added to the incident, does anyone know if you can report on the Standard Text used in a chat session?

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