You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Which date filter to use?

edited Mar 21, 2016 1:34PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi there

I am a little unsure about which date filter to use within one of my reports.

I am setting up a scheduled report which will run at 6.00pm daily. But it should only contain incidents that have been completed today. However the incident should NEVER appear on the report in future.

The reason I am struggling is if I used incidents.closed as the date filter, the incident will be on the report today. But if this incident becomes updated for example, tomorrow, and it is Solved again, it will appear on tomorrow's report even though it was on today's report.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!