Calculate performance time from assign to response, but exclude a particular queue
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Group Performance Simple (Report ID 52)
I need to know the average time it takes from assignment to a response being sent.
I have my filter set to use: Interval = assigned to response sent
My problem is that I need this to exclude a certain queue, if the incident was assigned to that queue when the interval (assigned to response) equals a certain queue.
I tried adding a filter for inc_performance.queue_id, and tried to use "not equals" as well as"if not in list" and neither of them seemed to work.
Is there a way to edit the expression below, so that it only counts IF the queue id does not equal a certain value?
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