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Understanding what end users are asking via chat

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edited May 19, 2016 1:47PM in Reporting & Analytics for B2C Service 1 comment

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Hi All,

I am trying to build a report that tells me what kind of chats we have  through, in a hope of gleaning some insight to further develop our FAQ's.

 

I have looked at the out of the box reports and can't find anything there, but I'm looking to create a report with Date, the subject of the chat and the end users name.

Any help would be greatly appreciated!

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Oracle Service Cloud

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