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Understanding what end users are asking via chat

edited May 19, 2016 1:47PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi All,

I am trying to build a report that tells me what kind of chats we have  through, in a hope of gleaning some insight to further develop our FAQ's.

 

I have looked at the out of the box reports and can't find anything there, but I'm looking to create a report with Date, the subject of the chat and the end users name.

Any help would be greatly appreciated!

Version

Oracle Service Cloud
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