You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report exception if staff account is not logged in

edited Aug 29, 2017 12:04PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi all,

I am looking for a little help with an existing report. So I have a basic report which shows the following:

Staff Member

(incidents.assgn_acct_id)

Overdue

Critical Warning Safe Total
Agent 1 0 0 5 2 7
Agent 2 0 0 2 2 4
Agent 3 1 0 0 0 1

I would like to add an exception to this report that indicates if one of the assigned accounts is not currently logged in. For example if Agent 3 is not logged in, highlight their name to show me they are not logged in, in real-time. Is this possible? This is so we can re-assign if we can see the agent is not available.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!