Report exception if staff account is not logged in
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Hi all,
I am looking for a little help with an existing report. So I have a basic report which shows the following:
Staff Member (incidents.assgn_acct_id) |
Overdue |
Critical | Warning | Safe | Total |
Agent 1 | 0 | 0 | 5 | 2 | 7 |
Agent 2 | 0 | 0 | 2 | 2 | 4 |
Agent 3 | 1 | 0 | 0 | 0 | 1 |
I would like to add an exception to this report that indicates if one of the assigned accounts is not currently logged in. For example if Agent 3 is not logged in, highlight their name to show me they are not logged in, in real-time. Is this possible? This is so we can re-assign if we can see the agent is not available.
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