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Report with incident summary attached to the incident

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edited Nov 23, 2017 10:41AM in Reporting & Analytics for B2C Service 2 comments

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Hello
I have little time in this tool, and they ask me for difficult things, so I ask for your help.

I tell you, I have an incident that when I change to Accepted status, I need to automatically create a report with a summary of the incident and this report is attached to the same incident.

I was thinking about using the option of the report "scheduling", so that the report is created automatically, it is sent to the same mail of the osc but in the subject indicate the reference number of the incident, for when it arrives it is attached to the mime incident.

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