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I need help calculating with Live Chat reports

edited Jan 10, 2018 2:44PM in Reporting & Analytics for B2C Service 4 comments

Content

I am using the chat_queue_stats_rt table, it seems that it is not possible to make calculations with it. I need to have the real-time calculations of a Chat queue the following information:

  • Total Chat End Time
  • Average attendant interaction time
  • Average abandon time
  • Total adandon 
  • Number of calls in the last hour

Thank you

Version

Service Cloud
Tagged:

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