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Display Deleted Incidents Report with detailed information such as email, contact name and phone... — Cloud Customer Connect
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Display Deleted Incidents Report with detailed information such as email, contact name and phone...

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edited Jan 25, 2018 2:56PM in Reporting & Analytics for B2C Service 6 comments

Content

Hello, 

I was reading the following useful post

 https://cx.rightnow.com/app/answers/detail/a_id/2460/kw/deleted%20record.

I noticed that we can display basic information about deleted incidents such as:

  • who deleted the incident
  • date of deletion 
  • the record id which represents the incident ID but not the reference #
  • the label which includes the reference number along with the subject of the incident.

However, the client wishes to display other information about the deleted incident such as the contact name, phone number and email. So, I was wondering if there is a way to do it or not?

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