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Phone search field with or without hyphens — Cloud Customer Connect
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Phone search field with or without hyphens

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edited Apr 4, 2014 4:27PM in Reporting & Analytics for B2C Service 4 comments

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Many of our contact phone number have hyphens and more do not. I cannot find a solution for agent to search for a contact by phone number without them needing to search both ways... once without a hyphen and again with. Is there a way for them to search without hyphens and have the report search for both? We use contact.any_phone and have tried contact.any_phone_raw as well. Any guidance on this would be greatly appreciated.

Thanks much, Denise

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