You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Phone search field with or without hyphens

Accepted answer
edited Apr 4, 2014 4:27PM in Reporting & Analytics for B2C Service 4 comments


Many of our contact phone number have hyphens and more do not. I cannot find a solution for agent to search for a contact by phone number without them needing to search both ways... once without a hyphen and again with. Is there a way for them to search without hyphens and have the report search for both? We use contact.any_phone and have tried contact.any_phone_raw as well. Any guidance on this would be greatly appreciated.

Thanks much, Denise

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!