You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Open Items Report - Calculating How Long Ticket has been Opened.

Received Response
edited Mar 13, 2018 3:16PM in Reporting & Analytics for B2C Service 2 comments



I have a report that I use for different teams that show a list of open items with two main columns: "Response Time," so how long it took to respond to a new incident and "Days Open" which shows how long the ticket has been opened.  Unfortunately this takes into account weeks and what I'm looking for is getting only the business days; so calculating the time the ticket has been open excluding weekends and holidays. I'm having a hard time using the rel_date_diff function and trying to get what I need from the inc_performance

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!