Count of status during specific time periods
Content
My customer wants me to create a report that can pull the history of their incidents based on a specified time period and then provide a count by status during that time frame.
Initially I am just trying to do a grid report and pull the last status changed information for each incident during the time period.
From Incident table:
Queue
Category ID
Date Created
Status
From Transactions table:
Type
Date Created
Attribute 1
Description (I have a decode that provides a description of attribute 1)
I created filters:
incidents.queue = queue name
transactions.trans_type = Status Changed
transactions.created between (begin date) and (end date)
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