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Tickets by transaction

Received Response
edited Apr 16, 2018 8:57PM in Reporting & Analytics for B2C Service 2 comments


I need to account for the incidents that have passed in a certain queue, I am using the transactions table and the action "queue" and filtering by

But when I do the grouping by DD / MM / YY (transactions.created) the numbers increase, I believe that it is counting all the transactions that have in that correct ticket? Different when filtering by MM / YY.

But I need to count only once, regardless of grouping, or understand why this is happening.

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