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Drill Down Filters

Received Response
edited Sep 30, 2015 4:19PM in Reporting & Analytics for B2C Service 4 comments


I have a report that counts response time.

One column, counts how many incidents were responded within 24 hours, another column counts incidents that were responded to outside of 24 hours.

I currently have a drilldown on the total, but was wondering how i go about getting a drill down of JUST the incidents that were responded to outside of 24 hours.

The options in the Drilldown filters just allow me to show the overall counts.

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