check eligibility from the performance eligibility page, it does not show any value

We are now in 25C (11.13.25.07.0).

When navigate to My Client Groups > Performance > Performance Eligibility, select the activ employee, then click the "Check Eligibility" button, the slide panel appears. Then we entered the Review Period and select the Performance Document.

After that, we found that there is no record/value showing on this slide panel page. (You can refer to the screenshot in below.)

Not sure which privilege is missing for this role.

Anyone come across this issue?

Regards,

Ellick Ng