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Issue with Contextual Journey Trigger and Report Parameters During Employee Termination Process

edited 7:18AM in Journeys

Hi Team,

We have configured a contextual journey that triggers during the employee termination process based on a business requirement. The intention of this configuration is to allow an admin user to search for an employee on the termination page, and once the employee is selected, the contextual journey should automatically trigger and run a custom report to identify and display the assigned representatives related to the selected employee.

The purpose of this setup is to validate the availability of the respective representatives before submitting the termination transaction.

However, we are facing an issue where:

1.The custom report runs for all users instead of the searched/selected employee, and

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