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TypeError: Cannot read properties of undefined (reading 'length') Creating Contact from Lead Redwood

edited 11:56AM in Sales

Summary:

I am encountering a UI error while creating a Contact from the Lead object in Oracle Sales Redwood UI. The error displayed on the Create Contact page is: “TypeError: Cannot read properties of undefined (reading 'length')”.

This issue happens only during Lead → Create Contact. The same Contact creation page works correctly when accessed from other objects (for example, Accounts or the Contacts workspace).

Additional details:

  • The Create Contact page is customized using Visual Builder Studio (VBS).
  • No errors appear when creating a Contact from any other object.
  • The issue is consistently reproducible when initiated from the Lead flow.

I am looking for insights on whether the Lead conversion flow passes a different context or payload in Redwood UI, or if there are specific considerations needed in VBS to support this entry point. Any guidance or similar experiences would be appreciated.

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