How to default SR Details to expanded view mode

Service agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manually expanding the right panel every time adds unnecessary friction to their workflow.

In this how-to article, I’ll show how you can navigate directly to the Service Request Details page with a specific panel expanded by default. This approach helps reduce clicks, keeps agents focused on what matters, and creates a more guided and efficient user experience. You can apply the same pattern across different service flows to streamline navigation and improve productivity.