Why do we see old goal plans name in the notification when employees complete their goal?
Summary:
We are experiencing an issue with the Performance Goals Alert notification that is sent to managers when an employee marks a goal as completed.
The notification uses the token ${GoalPlanName}, but instead of pulling the current active goal plan, it is displaying an old goal plan name that ended in 2022. That goal plan has since been marked inactive, yet it still appears in the notification.
Content (please ensure you mask any confidential information):
Has anyone encountered a similar issue where ${GoalPlanName} references an inactive or historical goal plan instead of the current one?
Is there a configuration, cache, or data dependency that controls which goal plan name is resolved for this notification? I have included the screenshots below.