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Redwood: Guided Journeys Not Visible on Mobile App for Benefits Self Service Pages

in Benefits

Summary:

We have Guided Journeys created and configured, and they are attached to Benefits Self Service pages built using VBCS (Redwood UI). However, the VBCS page to which the Guided Journey is attached has not been published yet.

Observed behavior:

  • When accessing the VBCS page using a direct VBCS link on a laptop/browser, the Guided Journey is visible and accessible, even though the page itself is not published.
  • When accessing through the Oracle Mobile App, all other VBCS changes are visible, but the Guided Journey does not appear.

I have below questions on this for which i am seeking response from customer connect folks:

Tagged:

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