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Dispute in Advance Collection Module - Trigger workbench notification

in Receivables & Collections

Process -

Collectors raise dispute from their advance collection dashboard and gets notified in workbench. Dispute goes for approval. Once dispute is resolved, collectors go and click on workbench notification and withdraw the dispute credit memo request.

Requirement -

As part of data migration for more legal entities roll-out, we will be using APIs to upload all the migration disputes, however, how to ensure this triggers workbench notification to respective collectors to facilitate them future withdrawal.

API being used-

/fscmRestApi/resources/11.13.18.05/receivablesDisputes

Payload-

{"CustomerTransactionId" : <customer_trx_id>,

"DisputeAmount" : <dispute_amount>,

"DisputeReason" : <dispute_reason>,

"DisputeSection" :  'Total',

"ReverseApplicationsCreditOpenBalance" : <open_balance>

"DisputeDate" :'Date'

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