Navigate from Service to Sales Contact Page

Summary

This article explains how to redirect the Service Contact page to the Sales Contact page in Oracle Fusion Service Extensibility.

Some customers do not use live channels like chat. In those cases, they may want to open the Sales Contact page directly from a service request so they can edit the contact and use the contact features already available in Sales. This approach avoids duplicate setup and gives customers a simpler path.

Use Case

A customer asked how to add a Smart Action command from Sales to the Service Contact page, such as Add Team Members.

During the discussion, it became clear that the customer did not use live channels like chat. Their main need was to click the primary contact on a service request, edit the contact, and use the existing contact functions already offered in Sales. Instead of copying the same features into Service, the better solution was to let Service open the Sales Contact page directly.