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Standard SR Overview Dashboard Showing No Data – Issue with 'Month' Field in Time Dimension

in Fusion Service

Hi Community,

We are using the standard SR Overview dashboard under Fusion Service (Service Infolets > SR Overview tab). The dashboard is not displaying any data:

  • Created SRs (Last 365 Days): 0
  • Critical SRs (Open): 0
  • Resolved SRs (Last 365 Days): 0
  • Both charts ("Service Requests by Creation Month" and "Open Service Requests by Creation Month") are completely empty
  • Unassigned Service Requests section shows "No data to display"

We have not made any customizations to this report — it is the standard out-of-the-box dashboard.

After investigation, we believe the root cause is the 'Month' field used in the Time dimension of the underlying report/analytics. The field does not seem to be resolving correctly, causing all data to return zero.

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