How can we prevent an Employee from changing the Status of a Help Desk Request?

Jul 28, 2026 9:31PM

Summary:

When an employee is viewing their own Help Desk Request, they can click the Edit button and then change the Status. Is there a way to make the Status field read-only when a Primary Contact is looking at their request? Can we also do the same to Primary Point of Contact so that an Employee could not change this?

I don't see a way to do this on the HRHD Detail Emp or Edit HRHD Emp Flow Rule Sets

Thank you!

Jonathan

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How can we prevent an Employee from changing the Status of a Help Desk Request?

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