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Triggering Journeys Based on HR Help Desk Service Requests

in Journeys

Hi everyone,

We are exploring the integration of HR Help Desk and Journeys in Oracle HCM.

Our requirement is to trigger a Journey automatically when an employee logs a Service Request (SR) of a specific type in HR Help Desk.

Has anyone implemented a similar use case? Is it possible to configure a Journey to be triggered based on the creation of a specific type of SR?

Any insights, suggestions, or pointers to relevant documentation would be greatly appreciated.

Thanks in advance!

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