General Functional
Discussion List
-
Random hot keys while trying to search reportsSummary: Random hot keys while trying to search reports Content (please ensure you mask any confidential information): Once in a while, when attempting to search an expl… -
Service Cloud Administrator Hackathon IdeasSummary: I'm looking for simple hackathon ideas for Service Cloud System Administrators (not developers) as a team building exercise but also could teach/share some gene… -
Automating Current Date Inclusion for Incident Response and Subject LinesHi Admins! We are adding a new process to our OSvC where agents need to add a current date into the Incident Response and Incident Subject line. I want to make this proc…
-
The given key was not present in the dictionarySummary: While trying to create an incident the "The Given Key was not present in dictionary" error shows. Content (please ensure you mask any confidential information):…
-
Handling Parent Custom Object fields on Incident Workspace on CreateSummary Using Parent Custom Object fields on Incident Workspace on Incident Creation - Best Practices, AlternativesContent Hi, We have exceeded the custom fields limit a…
-
Is there a limit to the number of products that we can specify in the Readiness App?Summary: I am trying to use the Readiness App to download release notes for 23D. When I select 4 products, I am able to see the modules for all these products. However, … -
how to create new menu field and add it into incident workspacehow to create new menu field and add it into incident workspace when we exceed maximum limit of index fields with below errorSantosh kumar purusottam 64 views 1 comment 0 points Most recent by Nika Gerson Lohman Agent Desktop
-
Forwarding incident to another mailboxSummary: Content (required): Dear All, Hope you are doing well. We have 2 mailboxes (Mailbox1 and Mailbox2) for which both Incoming and outgoing emails are enabled. Both…
-
Error in log file RightNow.CX.BackgroundUpdates Error 1:Summary: In one user's log file is the error about background updates. What could that be caused by? Content (required): RightNow.CX.BackgroundUpdates Information: 1 : [… -
Manage Calendar Event privilegeSummary: need to provide to user the access to manage calendar event page without giving him superadmin role. i have to make sure he has no access on other areas of setu… -
Can I edit SLA timestamp in Workspace with custom field (datetime field)?Summary: I'm trying to accomplish edit to SLA timestamp with adding custom field to the Workspace. Is there a way to overwrite the SLA without API? Content (required): C…
-
Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C… -
Sales product catalog UI re-designSummary: Hi Guys, I wonder if it is possible to re-design the Sales Product catalog's layout like a workspace. Thank you :) Version (include the version you are using, i… -
In GPS track fields (gps_tracks.distance)distance of resource from activity is coming as Zero.Summary: In GPS track fields (gps_tracks.distance)distance of resource from activity is coming as Zero even though status is showing as activity started or completed out…
-
Same email being sent to two SC inboxesHi Amins! We plan to expand our Service Cloud by adding more teams. All the teams will use the same interface, but some will require separate inboxes. Is there a way to …Pawel Strychocki 54 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop
-
How to identify organization-specific service rolesHello, We have 4-5 types of employees assigned to each organization, such as sales, service, finance. RightNow allows the specification of the sales rep out of the box, …
-
Could someone provide some insight or troubleshooting steps?Summary: When taking chats n BUI, the screen freezes where you cannot edit the fields in the workspace. Then a pop up with "An unknown application error has occurred" ap… -
Profile and navigation set limitationsSummary: Profile and navigation set limitations Content (required):Is there any limitation to creating navigation sets and profiles in the Oracle service cloud environme…
-
In right now I want to run a survey form Once the Incidents Status is closed/ SolvedSummary: In right now service cloud I have created a Survey Form, but I want to trigger it Once the incident Status is closed/solved. Content (required): Version (includ…
-
Favorite Standard TextsSummary: With Standard Text, Agents when selecting a standard text using the right-side tool bar on the workspace. Is there a place to "Favorite" your most used standard… -
I want to make field mandatory in sales cloud with using groovy script .Summary: I want to make field mandatory in sales cloud with using groovy script, could you please help me with the script .(field =win/lose reason) Content (required): V…
-
Automatically open aggregate child incident of object in workflowSummary: I am trying to implement a way to load an incident workspace from an aggregate parent object. The idea is that users can create a new Change Request straight fr… -
I have created a script in connect PHP API For Incidents Function and other custom Filed.Summary:I have created a script in connect PHP API For Incidents Function and other custom Filed. But the values are showing in numbers I want them in there names Conten…
-
Need to verify surveys are being sent as designedSummary: We have a customer telling us they are not getting any surveys. I am looking to find a way to see all incidents and which incidents were sent a survey. I am not…
-
How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks
-
how to find number of sales order created for particular opportunity for report in sales cloud?Summary: I am creating a report in sales cloud I need sales order count for particular opportunity Content (required): Version (include the version you are using, if app…
-
When opportunity is created to direct sales it should get assigned to particular agent in salescloudSummary: how to assing the opportunity randomly Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that …
-
Live Chat Monitor in BUISummary: We are looking to understand if a supervisor can conduct live chat monitoring in the BUI or is this only available in the Console? Content (required): Can you l…
-
How do I stop the Custom Object Menu from reordering the menu items?Summary: Saving Custom Object Menu causes items to reorder Content (required): I have a custom object menu with around 50 items which I have ordered alphabetically. Howe…
-
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…Anju Nair 27 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service