General Functional
Discussion List
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Sales product catalog UI re-designSummary: Hi Guys, I wonder if it is possible to re-design the Sales Product catalog's layout like a workspace. Thank you :) Version (include the version you are using, i… -
In GPS track fields (gps_tracks.distance)distance of resource from activity is coming as Zero.Summary: In GPS track fields (gps_tracks.distance)distance of resource from activity is coming as Zero even though status is showing as activity started or completed out… -
Same email being sent to two SC inboxesHi Amins! We plan to expand our Service Cloud by adding more teams. All the teams will use the same interface, but some will require separate inboxes. Is there a way to …Pawel Strychocki 22 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop
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How to identify organization-specific service rolesHello, We have 4-5 types of employees assigned to each organization, such as sales, service, finance. RightNow allows the specification of the sales rep out of the box, …
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Could someone provide some insight or troubleshooting steps?Summary: When taking chats n BUI, the screen freezes where you cannot edit the fields in the workspace. Then a pop up with "An unknown application error has occurred" ap… -
Profile and navigation set limitationsSummary: Profile and navigation set limitations Content (required):Is there any limitation to creating navigation sets and profiles in the Oracle service cloud environme…
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In right now I want to run a survey form Once the Incidents Status is closed/ SolvedSummary: In right now service cloud I have created a Survey Form, but I want to trigger it Once the incident Status is closed/solved. Content (required): Version (includ…
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Favorite Standard TextsSummary: With Standard Text, Agents when selecting a standard text using the right-side tool bar on the workspace. Is there a place to "Favorite" your most used standard… -
I want to make field mandatory in sales cloud with using groovy script .Summary: I want to make field mandatory in sales cloud with using groovy script, could you please help me with the script .(field =win/lose reason) Content (required): V…
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Automatically open aggregate child incident of object in workflowSummary: I am trying to implement a way to load an incident workspace from an aggregate parent object. The idea is that users can create a new Change Request straight fr… -
I have created a script in connect PHP API For Incidents Function and other custom Filed.Summary:I have created a script in connect PHP API For Incidents Function and other custom Filed. But the values are showing in numbers I want them in there names Conten…
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Need to verify surveys are being sent as designedSummary: We have a customer telling us they are not getting any surveys. I am looking to find a way to see all incidents and which incidents were sent a survey. I am not…
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How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks
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how to find number of sales order created for particular opportunity for report in sales cloud?Summary: I am creating a report in sales cloud I need sales order count for particular opportunity Content (required): Version (include the version you are using, if app…
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When opportunity is created to direct sales it should get assigned to particular agent in salescloudSummary: how to assing the opportunity randomly Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that …
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Live Chat Monitor in BUISummary: We are looking to understand if a supervisor can conduct live chat monitoring in the BUI or is this only available in the Console? Content (required): Can you l…
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How do I stop the Custom Object Menu from reordering the menu items?Summary: Saving Custom Object Menu causes items to reorder Content (required): I have a custom object menu with around 50 items which I have ordered alphabetically. Howe…
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Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…Anju Nair 3 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
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Adding emails to mailbox discard filterSummary: Adding emails to mailbox discard field Content (required): Hello, I'm wondering if anyone knows whether or not I can use a wildcard (*) when entering an email a… -
Data Import in Contact Object using a custom fieldSummary: Hi All, I need to use Data Import in Contact Object using a custom field as the lookup ( no contact id to be used in data import) and update another custom fiel…
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Email auto response or auto replyContent Can someone guide me to where I can set up auto reply email to create a different message reply to be sent from each mailbox ? Version Service Cloud August 2016
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How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill …
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
Changing the scheduling report csv delimiter and date formatSummary: Hi All, I have a requirement to change the scheduling report CSV delimiter from , to -. We have any configuration or anything we have option to change this? Con…Sathya Rajendran 22 views 11 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop -
Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C…
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Copy and Pasting from other Applications?Summary: Anyone else have issues copy & pasting text/images into Agent desktop from Outlook/Teams Chat? Are there any tips or workarounds? Thx Version (include the versi… -
Tip Tuesday - Workspace Rule ComparisonSummary: Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation Content (required): If you have multiple workspaces that are s…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Is it possible to populate additional fields on the creation page based on the DCL value selected?Summary: On Service request creation page, we have a standard DCL field named 'Category'. Based on the value selected in this DCL field, is it possible to populate addit…Shalini-Kumari-Support-Oracle 63 views 2 comments 0 points Most recent by Shalini-Kumari-Support-Oracle Fusion Service
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Report for all opt-in type fields for a customerSummary: How to create report to view all opt-in fields for a specific customer Content (required): We'd like to review all the custom opt-in fields for a specific custo…