General Functional
Discussion List
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Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe… -
Data Import in Contact Object using a custom fieldSummary: Hi All, I need to use Data Import in Contact Object using a custom field as the lookup ( no contact id to be used in data import) and update another custom fiel…
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Email auto response or auto replyContent Can someone guide me to where I can set up auto reply email to create a different message reply to be sent from each mailbox ? Version Service Cloud August 2016
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How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill …
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
Changing the scheduling report csv delimiter and date formatSummary: Hi All, I have a requirement to change the scheduling report CSV delimiter from , to -. We have any configuration or anything we have option to change this? Con…Sathya Rajendran 21 views 11 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop -
Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C…
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Copy and Pasting from other Applications?Summary: Anyone else have issues copy & pasting text/images into Agent desktop from Outlook/Teams Chat? Are there any tips or workarounds? Thx Version (include the versi… -
Tip Tuesday - Workspace Rule ComparisonSummary: Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation Content (required): If you have multiple workspaces that are s…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Is it possible to populate additional fields on the creation page based on the DCL value selected?Summary: On Service request creation page, we have a standard DCL field named 'Category'. Based on the value selected in this DCL field, is it possible to populate addit…Shalini-Kumari-Support-Oracle 41 views 2 comments 0 points Most recent by Shalini-Kumari-Support-Oracle B2B Service
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Report for all opt-in type fields for a customerSummary: How to create report to view all opt-in fields for a specific customer Content (required): We'd like to review all the custom opt-in fields for a specific custo…
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Notify when a task is closedSummary: Hello. Is it possible to configure an alert that tells the incident owner that there is a pending task when an incident is going to be closed? Content (required…
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Answer are pasted to response thread via 'Add answer text' in a pre-defined formatSummary: Please advise where can we change and configure the layout/format of answer text, so that after clicking 'add answer text' in incident workspace, it is pasted i…
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OSvC mailbox - OKA subscription notificationSummary is it feasible to know if an email has been sent to a recipient from OSvC mailbox?Content Customer needs to know if an email has been sent from OSvC mailbox. is …Francisco Caro Vida 8 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Agent Desktop
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Customer Portal search vs KB SearchSummary: Customer Portal search vs KB Search Content (required): Do the Customer Portal Search and the Knowledge Base Search use the same search engine and algorithm, or… -
Documentation for Live ExperienceHi Team, Do we have documentation for setting up the rules for subject content, agent availability, routing etc related to Live Experience integrated with B2C Service. T…
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Live Chat Sound Notification to stay on in BUIContent Is there a way to default the live chat sound notification to stay on in the browser user interface (Browser Agent Desktop)? If turned on, it resets to off after… -
As part of out of box OUTLOOK Integration with B2C Service, can calendars be integrated?Summary: There is a request from our users to have an Outlook integration with B2C Service so that agents don't have to change their available status manually and instea…
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Change name for custom object tabSummary: Please see attached screenshots. We want to display organisation name on a tab instead of current organisation id for engagement record. Please advice configura…
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don't create question , I can't ask question for visual builderdon't create question , ask question for visual builder
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Decimal field is throwing notification errors while saving recordsSummary: Content (required): We have created some system attribute for incident object which are decimal data type as shown below when ever we save the record with value…
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what is the correct headers to complete my cURL requestHoping someone can help. I have never used cURL in oracle before, and i think i just need a pointer I am running this script from the file manager i get the session ----…
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save articals without questions and answersSummary: the customer want to use knowledge Base to save articles and contents in html format but not as a question & answer... is that double and if yes under which cat…
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Form in Oracle RightNow consoleSummary: I would like to create form as following for preventive maintenance in Oracle Rightnow i have an idea Form wizard: when the agent create new preventive maintena…
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Filter on Search Report not work for Object Menu AssociationSummary: We are facing an issue while filtering data on the search report based on the values selected in the workspace. Please find the image (Image01.jpg) attached, cu… -
Duplicate contacts when using Data Import GuideSummary Contacts are registrered as duplicated even though e-mail exists in different interfaceContent Hi! We have one Service Cloud client, but three interfaces, in tha… -
How can I setup SLA to "pause/stop the resolution time clock" when On hold (Waiting Status)?Summary: There is a requirement from our users that if the incident status is On hold (Waiting), the SLA resolution time should pause, meaning the resolution due date sh…
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Display of chat buttonHi, I would like to change the CTA of the chat button on our site to make it smaller, without text and a different icon. How can this be done?
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RemovedSummary: Content (required):Removed Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicabl…