Service Console
Discussion List
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How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks -
Screen pop a report that uses "in list" filter?Content (Sorry for cross-posting with Analytics - not sure if people read both.) I've created a report that searches for contacts using the "in list" filter. (contacts.c…
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How many profiles do we need?Summary: I'm trying to figure out, in furtherance of economy, how few profiles we need for our organization. Content (required): Greetings hivemind. In our organization,… -
message template/auto response alignmentSummary: When a message is opened, the auto-response/message template is shown above, and then the original message is in the message thread. Is there a way to alter the… -
Transferred chat Incident is assigned to original agent/queueContent We have chat setting to create incident at beginning of chat, so that the agent can assign the category. However, when the chat is transferred to a new agent, th…
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Adding emails to mailbox discard filterSummary: Adding emails to mailbox discard field Content (required): Hello, I'm wondering if anyone knows whether or not I can use a wildcard (*) when entering an email a… -
Data Import in Contact Object using a custom fieldSummary: Hi All, I need to use Data Import in Contact Object using a custom field as the lookup ( no contact id to be used in data import) and update another custom fiel…
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No Contact rules(BUI) TriggeringSummary: Hi, I have a requirement where I will be updating a contact custom field with some value and then trigger business rule on that field(modified this edit) and th…
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Workflow set field value issues.Summary: Hi Guys, Iam trying to create an application feature under the contact. When my agent clicks the button in contact, it will bring the contact information into a… -
ORACLE B2C SERVICE ZOOM INTEGRATIONSummary: Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records. Before you begin you must: Enable the Zoom integratio… -
ho to place Survey data into a new incident?Hi everyone, My business needs data from the survey to be placed in a new incident that survey has created. I have an advanced mode Website link survey. It consists of a…Pawel Strychocki 14 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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Azure SSOSummary Azure SSO for Agent Desktop ConsoleContent Hi, I just wanted to ask for help for setting up Azure SSO for Agent Desktop Console. I've configured the following 1.… -
Soup up Workspace load! - Optimize your Workspace RulesContent This is Part Three of the Soup up Workspace load! series. For the Introduction go here. Summary Workspace rules is a great feature that can make static workspace… -
How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill …
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Customize ReportsSummary: i have two questions about customization reports: i create report to show last updated answers and i want to add answer's link, so can i add link in the report?… -
how to add report inside customer portalSummary: our customer need to view the last updated answers on a report on the customer portal. Content (required): we plan to create a widget and call the report from t…
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Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C… -
Tip Tuesday - Workspace Rule ComparisonSummary: Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation Content (required): If you have multiple workspaces that are s…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Remove Parent Child relationship via .Net Add-inSummary: Remove Parent-Child relationship via .Net Add-in Content (required): Hi All, We are trying to create a report command add-in that removes the association of a p…
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Move data from dev to productionSummary: we have three sites, dev, UAT and production, is there is an automated way to create all questions& answers manually on dev and attachments to the dev then move…
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Possible to give access to accounts but not delete?Summary: Possible to give access to accounts but not delete? Content (required): Is it possible to give a profile permissions to administer accounts without giving delet…
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Service Cloud Integration with Microsoft 365Summary: Content (required): Hi All, I'm looking for some documentation on OSvC integrations with Microsoft 365. What level of Integrations OSvC have with Microsoft 365?…
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B2C Service - Browser User Interface DEMO - WebinarIf you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers: As part of … -
Apply multiple SLAs to a single incidentSummary Wondering how to apply multiple SLAs to one incidentContent Has anyone been successful at applying more than one SLA to a single incident? We have a need to appl…
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Live Chat Technicality in Service CloudSummary: Need help on understanding the Live Chat functionality Content (required): When a customer initiates a chat, I would like to understand the technical aspects of…
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One SLA ConfigurationSummary: Best practise in SLA Configuration Content (required): Hi All, I have a client who wants to have one severity associated with all incidents. Is it best practise…
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Custom checkbox/menu fields LimitSummary: We want to know if there is any limit for custom checkbox and menu fields. Content (required): Our customer has many different question forms, each one with spe…
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Escalation and SLASummary: Hi All , Is it possible to escalate the incident based on the Response and Resolution Intervals specified in the SLA attached to the incident? So ,we want the i… -
Guided assistant with associated answerSummary: Guided assistant with associated answer Content (required): We are creating some guided assistance for our site having two interfaces(English and Italian) and w…