Service Console
Discussion List
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How to add profile creation and queue creation date in reportSummary: Hi community, How we can add profile creation date and queue creation date on reports in Oracle service cloud reports As a first step i have verified that we do…Santosh kumar purusottam 12 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service -
How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 21 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 22 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 11 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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how to calculate incident edit time for each transactionsSummary: Hi, I need to create a report for getting incident edit time of an incident. edit time for each agent in same incident is needed. Regards, Meera Content (please…Meera Saseendran T 11 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 41 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 41 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…Jiya Mariam Paul 53 views 1 comment 0 points Most recent by Jamal Martin Intelligent Advisor for B2C Service
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 101 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service